Who makes your furniture?
Our pieces are handcrafted by American craftsmen & women. We have vetted all of the artisans we work with to ensure that you are getting the highest quality product.
Where is your furniture made?
Our furniture is made by hand in Michigan, Ohio or Indiana.
What makes us different?
Based in Ann Arbor, Michigan, we started American Wood after tiring of the overabundance of foreign-made, particle board furniture that is cluttering up our family rooms, bedrooms and landfills.
This company is a bet that there is a better way. That we don't need to settle for over-priced "engineered wood" with confusing pictorial instructions. That good design can look as good today as it does in twenty years. And that quality craftsmanship and materials turn into furniture that you pass down to your children someday.
How long will my order take?
Each piece of furniture we sell is handmade by our artisans after you place your order. The shipping times listed on the product page indicate approximately how long it takes to build your furniture at the time your order is placed.
I haven't heard from you since I placed my order - should I be concerned?
Definitely not. Rest assured we are working on your order and will be in touch as soon as our artisans let us know they've completed it. If you have questions, please feel free to reach out.
How durable is the finish?
The durability of the finish is incredibly important to us. Our furniture uses a catalyzed conversion varnish applied over the natural wood or stain color, depending on what you order. This makes the furniture incredibly durable, adds resistance against scratches, heat, and moisture, while protecting the color and texture of the wood.
Is your furniture really all solid wood?
Our furniture is made from solid wood, with the exception of the bottom of drawers, the side panels of case goods, and the insert panels of beds. These areas are constructed out of powerful plywood and solid wood veneers. Because wood naturally expands and contracts, solid wood would crack and split if used in those areas.
Can I change or cancel an order after I place it?
Once the order is placed it is not possible to cancel or change the order, because our artisans are already working to build your furniture. If you made a mistake or want to change something, reach out to our customer service team immediately and we will do the best we can to accommodate your request, but we can't guarantee the changes are possible. Any order cancelled or changed after placement is subject to a 30% restocking fee.
Can you do custom orders?
While we are unable to change the dimensions or basic design of the products, we can often accommodate custom colors and sometimes even custom wood types. If you have an idea or need a specific stain color, reach out to us here and we will do our best to find a solution.
Do you offer local pickup?
Unfortunately, we do not offer local pickup from our offices in Ann Arbor or directly from our artisans across the country.
Who can I contact about issues on the website?
Please send a note to support@americanwood.com if you having an issue with the site. We are committed to making our website accessible for everyone, so please let us know if we've missed something.
Do you ship internationally? To Canada? To Alaska, Hawaii and Puerto Rico?
Unfortunately we are unable to ship to countries or states outside of the contiguous United States at this time.
